Importance Of Diversity And Inclusion In The Workplace

In the wake of social and political events, several businesses are resigning their commitment to diversity and inclusion in the workplace. 

Big-name brands, including Nike, have made several pledges to devote attention to the critical issues surrounding workplace culture.

 It is not just about the high-profile brands. Even small companies today can pledge to make instant positive changes around diversity and workplace inclusion. 

For several managers and leaders, your starting point might be a great curiosity around the business case for diversity and inclusion; in simple terms, how can you sell it to the broader organization?

Some professionals argue that this focus on the business case is misguided and the moral case for diversity and inclusion is far more pertinent.

What Is Diversity And Inclusion In The Workplace?

We are all completely different; these differences sometimes lead to direct or indirect discrimination or being treated less favorably than colleagues.

Blatant and harassment discrimination also includes various things, including everyday microaggressions. 

A typical example of discrimination would be women missing out on some promotion in favor of a man.

And other models also include a building not being wheelchair accessible or a workplace culture that encourages alcohol without considering its Muslim employees.

 To help mitigate different types of discrimination, the law protects several so-called characteristics in various countries.

The Equality Act protects age, disability, gender reassignment, marriage, or civil partnership besides pregnancy, maternity, race, religion, or belief besides sex.

Are Inequalities An Issue? 

Inequalities are generally interconnected across various areas, including race, gender, and class. Where a person or a group of people holds more than one characteristic of women of color, for instance, this is prominently known as intersectionality. 

Not everybody has laws to promote equality and fair treatment at work. For instance, LGBTQ-plus employees are not yet protected in various states in the United States of America against discrimination in the office. 

Other differences that are commonly covered by laws include socioeconomic background, neurodiversity, and accent. So what is the actual difference between diversity and inclusion?

Diversity is recognizing the difference between employees, their identities, and their backgrounds, while inclusion is wholeheartedly valuing and embracing the differences and believing in their benefit to the business. 

The significant point here is that there is a diverse workplace that is not inclusive; one does not automatically follow the other. Enhancing the number of people from minority groups is not meaningful if those employees do not feel respected or valued.

Why Is It Important To Have Diversity And Inclusive In The Workplace?

There is a social and moral case for diversity and inclusion and a business case simultaneously. In a genuinely inclusive company, people can work together effectively without fear and discomfort. 

When organizations proactively meet many different needs, everybody can thrive professionally. A genuinely inclusive workplace should offer the following.

Attract more talent

More progressive companies look forward to finding that they attract and recruit the best talent only. If a company’s DNI initiatives focus heavily on financial gains, underrepresented candidates might question the company’s integrity in a given job offer.

Attract millennials

47% of the so-called vogue generation look for inclusive employers. A similar story might seem to be emerging for Generation Z, who tends to ask about the D&I commitments of the company in Interviews.

Retain the employees

Pracademic is one of the bus phrases that was to bring the entire cell to work, but this appealed to the authenticity that rarely resonated in non-inclusive workplaces. 

Employees who do not feel comfortable praying, pumping breast milk or talking about their same-sex partner at work are least likely to be loyal to the organization with time. 

To retain the employees, long-term companies need to foster a complete sense of belonging and focus on enhancing the emperor experience.

Enhance creativity

The majority of the diverse groups can help your business avoid groupthink and produce more creative outputs. 

Workers feel comfortable sharing their input and confidence that their ideas will not be discussed and shot down.

Better well being

There is a strong relationship between a diverse or inclusive working environment and employee well-being. 

When we do not feel well-being, it can impact our sense of well-being and make us more likely to think about changing jobs.

See the positive impact on the company culture.

Different companies benefit from the richness of the ideas, expedients, and ways of working. Company culture is improved when all backgrounds are welcomed and celebrated, from various religions and languages to family setup.

Get optimum returns

The business case for diversity and, of course, inclusion is extreme. Experts say that there is a relationship between diversity on executive teams and the likely financial performance has strengthened over time. 

Companies that feature ethnic and racial diversity perform better in all categories. If the starting point is that you have to prove that you’re human, this is a workplace that doesn’t see you as a human; what type of starting point is that for so-called inclusion?

 The moral case for diversity and inclusion speaks for itself when we talk about all the employees deserving a safe, supportive environment in which to work. 

A place where they can get professional development and have a voice and a forum to share that voice. 

Embrace a broader vision of success, including learning, innovation, creativity, flexibility, equity, and human dignity.

How To Improve Diversity And Inclusion In The Workplace?

Understand how diverse and inclusive your workplace is currently.

How well do you know your company? Are you willing to learn everything, even if it is challenging to hear, let alone publish? This level of commitment is needed when understanding your current diversity and inclusion landscape. 

Companies need to collect data for several purposes, but they could extend their use to diversity and inclusion. 

Besides monitoring the improvement over time and comparing against similar companies, collecting and sharing information can help enhance accountability and transparency.

Strengthen diversity and inclusion policies.

Verbal buying from senior stakeholders is essential, but formal policies and procedures are necessary to ensure substantial diversity and inclusion strategies. Companies need to review these regularly and find different ways to enforce them. 

Only when under-presented employees feel a sense of safety and belonging would they be able to throw some ideas and creativity into the business entirely?

Consider looking at recruitment practices.

HR leaders must be aware that all the prominent recruitment tools, like apps, are not generally neutral. 

They can inadvertently contain bias against specific elements like race, gender socioeconomic background. To deal with this, you must regularly test and review all tools and technology for hiring.

You have to consider providing formal training for all the recruitment managers covering bias, where you unknowingly judge people based on stereotypes and affinity bias.

Switching to bulk hiring of a series of roles instead of hiring for one position at a time can be an effective strategy.

Commits to ongoing diversity training

Training in areas including unconscious bias is a great starting point, but training should be ongoing. 

Once you’ve collected and analyzed the information, you will know which areas to focus on. Leaders must set an example and commit to diversity training like change comes from the top level. 

If you realize you have a bias problem and several organizations, you must know how to turn it into a conscious action and behavior change.

improve communication

Organizations need to find different ways to listen to the employees’ experiences.

Employees need to know that their voices matter, and if two-way business communication is challenging daily, it can give people alternative ways to raise the issues.

Using this independent organization to collect complaints can help avoid repercussions for people speaking out.

Make gatherings inclusive

Serving everyone should be more than a tick-box exercise. It would be best if you made your meetings effective and inclusive by welcoming everybody by name and sending the agenda on time. It is also essential for you to serve for time zone differences and language barriers, especially for diskless and remote employees. 

For instance, alternate between office hours and warehouse hours for meetings if you want to get your whole workforce involved.

For in-person gatherings, you need to ensure that there are some seats for everyone and find out and bring requirements ahead of time.

Challenges of diversity and inclusion

Creating a diverse and inclusive workplace is generally easier said than done. There will constantly be growing issues when attempting to change your company culture on such a colossal scale. 

Some of the top challenges organizations have to go through when leveling diversity and inclusion strategies are mentioned here.

in leadership involvement

 Diversity and inclusion initiatives in Line with the organizational objectives and company values. Otherwise, they would be pushed to the back burner. The organizational change mainly starts at the top, and upper management needs to allocate resources to diversity and inclusion efforts, even in uncertainty. 

These steps show the employees that upper management is embracing diversity and inclusion. Once you have garnered enough support, ask essential questions about your company’s workforce, and these questions bring about challenging conversations, but these conversations are necessary to drive actual change. 

All the Leaders must objectively assess where and how their diversity and inclusion activities can improve. Ultimately, the HR department or individual managers would be responsible for enacting change and sustaining a diverse and inclusive-centric culture.

 These groups should be trained to understand new HR policies. Managers and HR departments need to present a unified front that upholds the practices and measures the company’s progress toward its goals.


The only way to know if diversity and inclusion are improving an organization is to measure and track it. It means you need to have the right tools in place. Ideally, this translation does an annual survey, but that is not enough. 

  • Practicing continuous learning and having real-time insights into what your employees think or even feel when it comes to diversity or inclusion in the workplace helps appropriately define and assess all the challenges and opportunities. 
  • Constantly allowing employees to voice diversity and inclusion, they have an entrenched view of the possible conflict that managers and higher-level staff may not. 
  • Encouragement leads to listening to how diversity and inclusion manifest at all levels of the employee experience. Users’ feedback is essential to consider different ways to incorporate people-centric activities and build a trustful relationship with employees to foster perfect overall performance. 
  • You must ensure that you measure diversity and inclusion-related KPIs before and after implementing the diversity and inclusion initiative.
  • To understand whether or not your strategies are working, you have to look at the change in the matrices. 
  • Coming up with diversity KPIs is generally straightforward, and you can break down the workforce by gender, race, and geography. Inclusion is challenging to measure, but there are two key ways to do it like the first one is to look at the inclusion climate and equitable employment practices, integration of differences and inclusion of decision-making.
  •  The second measure would be the perceived group inclusion scale which will gauge the employee’s sense of belonging and authenticity.

Key Takeaways

  • Diversity and inclusion are important for business success: Diversity and inclusion can lead to increased innovation, creativity, and productivity in the workplace, which can ultimately lead to better business results.
  • Understand the difference between diversity and inclusion: Diversity refers to the range of differences among individuals, while inclusion refers to creating an environment where all individuals feel valued, respected, and supported.
  • Develop a diversity and inclusion strategy: Develop a clear strategy that outlines the goals and objectives of your diversity and inclusion efforts, and identifies metrics to measure progress.
  • Address bias and discrimination: Address any unconscious biases and discrimination in the workplace through training and education for employees.
  • Foster an inclusive culture: Create a culture that values and respects differences and encourages open communication and collaboration.
  • Hire a diverse workforce: Ensure that your recruitment and hiring processes are inclusive and attract candidates from diverse backgrounds.
  • Provide equal opportunities: Provide equal opportunities for all employees to learn, grow, and advance within the organization.
  • Provide diversity and inclusion training: Provide regular training and education on diversity and inclusion for employees to raise awareness and promote understanding.
  • Hold leaders accountable: Hold leaders accountable for promoting diversity and inclusion in the workplace and for ensuring that the organisation is meeting its diversity and inclusion goals.


Diversity and inclusion is a move that is entirely moral and also smart from a recruiting and a company growth perspective. 

At least 57% of the employees believe that their companies should enhance diversity among the internal workforce. Additionally, an increasing body of evidence also suggests that organizations maintain their values and commitment to employees during challenging economic times as they are the ones that continue to thrive.

Today there are several tools that companies can use for diversity and inclusion initiatives. A great platform will tackle diversity and inclusion from several perspectives, and it also helps support and reward the employees. 

The platform should also help employees feel hurt and empower managers to collect data and take action on feedback, especially regarding diversity and inclusion.


What is diversity and inclusion in the workplace?

Diversity and inclusion in the workplace refer to creating an environment where people from different backgrounds, experiences, and perspectives can feel valued and respected.

It involves promoting equal opportunities and treating everyone fairly, regardless of race, gender, age, religion, disability, or sexual orientation.

Why is diversity and inclusion important in the workplace?

There are many reasons why diversity and inclusion are important in the workplace.

Firstly, it promotes creativity and innovation by bringing together different perspectives and ideas. Secondly, it helps to attract and retain talent from a wide range of backgrounds, which can enhance the reputation of the organization.

Thirdly, it can improve decision-making and problem-solving by considering multiple viewpoints.

Lastly, it is simply the right thing to do – everyone deserves to be treated with dignity and respect, regardless of their differences.

What are some benefits of having a diverse and inclusive workplace?

Some of the benefits of having a diverse and inclusive workplace include:

-Increased creativity and innovation
-Improved employee engagement and productivity
-Enhanced reputation and brand image
-Better decision-making and problem-solving
-Reduced employee turnover and recruitment costs
-Access to a wider pool of talent
-Increased customer satisfaction and loyalty

How can employers promote diversity and inclusion in the workplace?

Employers Can Promote Diversity And Inclusion In The Workplace By:

-Creating a culture of respect and inclusion
-Providing training and education on diversity and inclusion
-Ensuring that all policies and procedures are fair and unbiased
-Encouraging employee feedback and suggestions for improvement
-Monitoring diversity metrics and setting goals for improvement
-Holding leaders and managers accountable for promoting diversity and inclusion
-Celebrating diversity and promoting cultural awareness through events and activities.

How can employees contribute to a diverse and inclusive workplace?

Employees can contribute to a diverse and inclusive workplace by:

-Being open-minded and respectful towards colleagues from different backgrounds
-Educating themselves on diversity and inclusion issues
-Challenging inappropriate behaviour or language
-Participating in diversity and inclusion initiatives and activities
-Providing feedback and suggestions for improvement
-Supporting and advocating for colleagues from underrepresented groups
-Being willing to learn from others and consider different perspectives.

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